TERMS & CONDITIONS

WEBSITE

It is a condition that use of our online shopping is permitted by the recipient of the user code to whom it was issued to on the day of your event.

A recipient of a user code can choose to provide a third party person with their user code.  By providing your user code to a third party person, the user code recipient acknowledges that the third party person is permitted to order photos from that user code.  We will not take responsibility if the third party person orders photographs from the recipient's user code either for themselves, others or on behalf of the original user code recipient.

STUDIO PORTRAIT PHOTOGRAPHY SERVICE

On your Graduation Day, our studio portrait photographers will capture your individual and family portraits, giving you a range of different poses to choose from.

PRESENTATION (STAGE) PHOTOGRAPHY SERVICE

All graduates are photographed on stage as they cross the stage and are presented to the presiding officer. 

REFUND POLICY

PHOTOS
In some uncommon cases, a photograph may be unsuccessful due to blinking, squinting, incorrect angle or lighting, camera, computer malfunction, or error in judgement by the photographer or for any other reason. In this case, the maximum liability for any photograph deemed unsuccessful for any reason specified or unspecified above will not exceed the amount paid by the customer at the time of ordering.

Once a product is dispatched, in transit, or returned, we cannot offer a refund. This policy is in place to ensure a smooth and efficient delivery process for all our customers.

DIGITAL IMAGES
High-resolution digital images purchased online after viewing low-resolution samples are non-refundable.

PRE-ORDERS
Cancellation of pre-ordered photos, frames and bears will be refunded in full if cancelled prior to 48 hours before your graduation day.
Cancellation of pre-ordered photos, frames and bears will be refunded less a 25% cancellation fee if cancelled within 48 hours before graduation day.
Pre ordered Frames and bears will incur a delivery/postage charge. Delivery rates for within Australia or International are outlined under each product.

Please direct all inquiries relating to a refund request to:

The Manager
Graduation Photography
1004 Victoria Road,
West Ryde NSW 2114
Australia
Tel: 61 2 9804 7777